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Returns & restocking

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Returns & restocking

FAQ's

Can I extend the wire in the standard regulator harness?
Can I run my alternator, solar panels and/or wind generator at the same time?
I want more amps from my alternator, how do I increase its output?
Why does Balmar only sell regulators and alternators that are designed to regulate from the ‘P-Side’? I would like to use a Balmar regulator with a standard ‘N-Side’ alternator.
I would like an external regulator. Will my (Non-Balmar) alternator work with the MaxCharge (external) regulators?

Shipping

Tell me about DDP (Delivery Duty Paid).
Do you ship to the EU?
Which Incoterms do you offer?
Is my ordered insured during transit?
Can you hand deliver to a far flung remote location? …and install??

Returns & restocking

I’ve bought the wrong alternator, can I return it?
I’ve ordered the wrong parts, can I swap them?
How should I return a product?
Why do you charge a ‘restocking’ fee for alternators?
How much is the alternator ‘restocking’ fee?
How can I avoid a restocking fee?
I’ve made a genuine mistake…

Installation, configuration & technical support

Altmount serpentine upgrade issues.
Will a Balmar alternator fit my engine?
Can I fit a larger case size alternator such as the 95 series?
Are Balmars alternators CE certified?
Do products come with Installation & Operating Instructions?
I am not getting the readings/output I expect from my purchase…
Do you offer Installation & Technical Support?
How do I get technical support if my purchase is faulty?
I want to ‘tweak’ some settings, can you help?

Manuals & Datasheets

Balmar Alternators
Balmar Regulators

Charge system issues

How do I make my new XT-Series Alternator work with my existing Tachometer?
I’ve just installed a Balmar alternator on my Volvo engine and the alarm buzzer and light won’t shut off. What’s going on?
I have twin engines/alternators, but I’m not getting the combined output I expect.
Before anything else
Initial System Troubleshooting
Smart Regulator Testing
Alternator fault-finding

Genuine (although ever so slightly edited) questions from some customers

My boats due for launch tomorrow afternoon, but I’d like to fit an alternator first thing. I need it sending out TODAY. [2.30 pm on a Friday!]
I need an alternator for my engine so I can charge my batteries more efficiently. What would you recommend please?
I’m a very important person [insert Title, Position in company, and humorously, qualifications]. I want a [insert product], what’s your best price?
I need a [insert product], and I need it now, can you “jump to it my good man”?

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Returns & restocking

I’ve bought the wrong alternator, can I return it?
I’ve ordered the wrong parts, can I swap them?
How should I return a product?
Why do you charge a ‘restocking’ fee for alternators?
How much is the alternator ‘restocking’ fee?
How can I avoid a restocking fee?
I’ve made a genuine mistake…

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