The President
Chief Director of Global Operation
Over the Rainbow Inc.
LaLaland
Berkshire


Dear Mr President, Chief Director of Global Operations, 'O' level English, HND computer science [adjust accordingly].

Thank you for your enquiry, I have a few questions to ask before giving you my 'best price' though -

a) Are you a marine electrician, or is your company involved in the trade?
b) Have you bought from us in the past?
c) Do you know what you're doing, or are you going to hassle me with problems a competent technician would know the answers to?
d) And I suppose finally, why do you think you're entitled to a discount?

Regards.